Domino’s General Manager Leads with Discipline, Empathy and Respect
When Cassi Bibeau walked into the local Domino’s in Marysville, Washington, as a teenager looking for a job, she had no idea it would change her life. Growing up in a difficult home environment, she often felt overlooked, like “the black sheep” of the family. Her father had passed away when she was 10, her mother was battling cancer and she was helping raise her siblings, all while trying to finish school. What she found in Domino’s was more than just a paycheck. She found family.
Bibeau started working at Domino’s as a customer service representative and worked her way up to becoming a general manager. She credits much of her early development to her first general manager, Cressa Johnson, who took her under her wing and not only taught her the business, but pushed her to become a better person. Johnson helped Bibeau finish school, get her driver’s license and she instilled the work ethic that would carry Bibeau through the next two decades.
By age 22, Bibeau became the general manager of Domino’s in Arlington, Washington. The transition was not easy, as she was suddenly leading people she had grown up working with. However, she learned quickly that leadership meant finding the balance between accountability and compassion.
Her path was not without setbacks though. During her time at the Everett, Washington, Domino’s store, she experienced one of her most challenging professional moments: receiving a one-star operations evaluation after years of five-star results. Instead of giving up, Bibeau used it as a turning point. She rebuilt her team, stopped holding on to underperformers out of fear of being short-staffed, and focused on training, communication, and standards. The result? Multiple five-star ratings and eventually a perfect 100 operations assessment in April 2025.
Bibeau’s leadership style has evolved into one defined by discipline, empathy and respect.
“My success is not me,” she said. “It’s my team, including my drivers. Without them, I wouldn’t be the GM I am today.”
Bibeau often adjusts schedules so team members can spend time with their families, remembering what it felt like to long for that kind of support when she was younger.
She credits much of her growth and guidance to her former supervisor, Joe Hausinger, who is now a Domino’s franchisee in Oregon.
“I have known Cassi for 13 years and had the honor of being her supervisor for eight of those years. When I first came in as her supervisor, it was actually Cassi who taught me so much about the brand,” Hausinger said. “Cassi is one of the hardest-working people I have ever met, and one of the most caring. That’s reflected in her store culture and in the loyalty her team has to her and to each other. Cassi doesn’t settle for less, she leads by the most important thing: example. As exciting as it was to hear her receive a 100, it was no surprise. Her dedication, attention to detail, and hard work are easily seen.”
Over her 19-year career, Bibeau has turned around underperforming stores in multiple markets, achieved seven consecutive five-star operations assessments in Arlington, Washington, and earned her franchise’s General Manager of the Year Award three times. She has also served as a trainer for new general managers and operations classes for more than five years.
Bibeau’s commitment extends far beyond Domino’s. She purchased her first home at the age of 25 and is the primary caregiver for her teenage daughter, Khloe, her autistic adult brother, and her mother. She is proof that even under intense personal responsibilities, it is possible to thrive in operations leadership if you lead with purpose, adaptability and heart.
If Bibeau could give one piece of advice to other women in operations, it would be this: “It’s okay to say you’re struggling. It’s okay to ask for help. You can have hard days and still be great at your job. You just have to keep going, not just for yourself, but for the people who are counting on you.”
Bibeau has been offered a supervisor position but chose to decline it for now, prioritizing time with her daughter after missing many moments in the past. She is committed to making up for that lost time. Still, there is no doubt that Bibeau will one day take her career to new heights, continuing to grow within the brand that has given her both family and security.
Bibeau’s story is one of resilience, transformation and unwavering dedication. She is not only an example of operational excellence, but also a testament to the strength of female leaders who turn challenges into opportunities for themselves, their teams and their communities.
For more information about working at Domino’s, visit jobs.dominos.com.