A letter to Domino’s customers from Ritch Allison, CEO of Domino’s Pizza, Inc.
May 7, 2020
Much has changed throughout our world since I last posted a letter here (March 16, 2020) so I want to take this opportunity to provide you with some updates. But before I do, I also want to emphasize the one thing that will never change – the unwavering commitment that we and our franchisees have to the safety of team members and customers as the top priority.
Taking Care of People…and Hiring More
We are the single largest owner and operator of stores in the United States, and we operate numerous supply chain centers throughout the U.S. and Canada. We recently announced that corporate and franchised stores across the U.S. expected to hire more than 10,000 people. While many state and local rules closed dine-in restaurants, the opportunity to keep feeding our neighbors through delivery and carryout means that a small sense of normalcy is still available to everyone. Our corporate and franchised stores also want to provide opportunity to those looking for work, especially those in the heavily impacted restaurant industry.
In March, and continuing at least through the end of May, we have increased the pay for all hourly corporate store and supply chain center team members, in the form of regular “Thank You” bonuses. We have done the same for management personnel in those locations. We have expanded paid sick leave for full and part time hourly employees of our corporate stores and supply chain centers. We continue to reinforce that all employees who are unwell should stay home until it is safe for them to return to work. We have also provided compensation for hourly employees who are required to quarantine. We provided contactless infrared thermometers to all U.S. stores and supply chain centers free of charge and ordered millions of non-medical grade masks and gloves and made them available to all U.S. stores at cost. We mandated the use of masks and strongly encouraged the use of gloves by delivery experts throughout the country.
We Are Delivering for Our Communities
In addition to making financial donations to organizations helping in this crisis, in April we unveiled a program we call “Feed the Need,” in which we and our franchisees are donating at least 10 million slices of pizza to people in need, whether they be first responders, hospital workers, food banks, grocery store employees and others who are providing essential services. We have donated the food and our stores are donating the labor for those pizzas. Since they know their local markets best, we have asked our corporate store managers and independent franchise owners to determine locally where each of those pizzas are going. The response has been overwhelming, and we are confident that many more than 10 million slices will be donated during this time. We are also heartened by the giving nature of the independent master franchisees around the world, who have also stepped up and contributed tens of thousands of pizzas to people and organizations in their respective markets, from Aruba to Australia, from India to Ireland, and many places in between.
Food Safety is Imperative – from Us to You
In addition to implementing numerous precautions based on the advice of the U.S. Centers for Disease Control and other health authorities to minimize the risk of the transmission of COVID-19, we mandated additional training in our stores to reinforce good hygiene practices and social distancing. We increased the frequency of the disinfection of all food contact surfaces (including delivery bags) and other frequently touched surfaces. We continue to emphasize the importance of frequent handwashing. We have mandated the use of masks and have strongly encouraged the use of gloves by delivery experts. Additionally, we think it's important to note that all made to order food is baked in a 450-degree oven and is not touched by anyone until you open the box.
We created our own "pizza pedestal" to help with our Contactless Delivery, which we have perfected over the past several weeks, thanks to learning from many of our international markets who helped pioneer the concept. The "pizza pedestal" ensures a safe place to set down your order, so that the pizza box does not touch the ground, floor or porch. We've also upgraded our ordering platforms so that customers can elect to tip in advance via credit card when placing a digital order, reducing the need for customers and delivery experts to handle cash.
We are also taking carryout to a new level by introducing Domino's Carside Delivery, which allows customers to pick up their orders without having to leave their cars.
We consider it an honor and a privilege to be open and serving our communities, and we can't emphasize enough how much we value the trust you place in Domino's stores to deliver safe, made to order food. We thank you for your continued support as we all work through these unprecedented times together.
Chief Executive Officer
A letter to Domino’s customers from Ritch Allison, CEO of Domino’s Pizza, Inc.
March 16, 2020
The safety of Domino’s team members and customers is always our first priority. We value the trust you place in Domino’s stores to deliver safe, freshly prepared food. For that reason, I thought it was important to speak to you directly about the plans we have put in place in response to the risks of COVID-19 to make sure we can continue to do that.
Cleanliness and Sanitation
We have implemented a number of precautions based on the advice of the Centers for Disease Control, the World Health Organization and other health authorities to minimize the risk of the transmission of COVID-19 for both team members and customers alike, including an increased emphasis on the things we do each and every day in the interest of food safety. For example, we have mandated additional training in our stores to reinforce good hygiene practices. We have increased the frequency of the disinfection of all food contact surfaces (as well as our delivery bags), and other surfaces that are frequently touched by team members and customers. Regular handwashing procedures have always been a part of our required practices, but we are putting procedures in place to increase the emphasis on handwashing and other related measures to promote the health and safety of customers and team members, including drivers, to make sure everyone stays safe. It’s also important to note that all of our freshly made products are baked in a 450-degree oven.
We also want to make sure that customers know that we will deliver any way they choose. Whether they prefer a delivery left at the front door or at a reception desk, our delivery instruction box is the place to put any special directions. We know many people would like to choose contactless delivery right now and we want customers to know we’re here to deliver. Many of our international stores have been successfully executing contactless delivery safely in the face of this viral threat and we have learned a lot from their experience.
We’re Taking Care of Our People
As the single largest owner of Domino’s stores in the United States, we will be expanding paid leave for full and part time hourly employees of our company-owned stores and supply chain centers during this outbreak. All employees who are unwell are asked to stay home. Those with any possible exposure to the virus and in need of quarantine are also asked to stay home and will be paid.
We Deliver for Our Communities
We care deeply about the neighborhoods we serve, and we are proud to be a brand that is known for delivering to communities in their time of need. For decades we have delivered to first responders, hospitals, shelters and neighbors in need. It is our honor and privilege to do this for communities worldwide. While this global pandemic is a new challenge for us all, we will continue to follow advice of all health authorities and work hard to continue to feed our communities safely.